Guests With Disabilities

Statement on Safety for Disabled Guests

Robin Hill welcomes visits by disabled people and will do all that is practical to ensure a safe and pleasurable stay. However, certain rides and attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides and attractions should we feel there is a danger to a particular individual or individuals for whatever reason.

We have been advised by the Health & Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.

Accessibility Pricing

Guests who can provide the following documentation are entitled to one free carer when purchasing another ticket for the parks. However, the disabled guest and any further members of their party will pay full price. It is vital that you show the relevant paperwork (outlined below) at the admission desk when you buy or collect your ticket. Minimum carer age is 16 years.

Relevant paperwork:

  1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).
  2. Personal Independence Payment letter (dated within the last 12 months).
  3. A current and valid Blue Badge (or picture of, if the badge in with the vehicle).
  4. Letter from GP or consultant (dated within the last 12 months) confirming the need for a full-time carer. This does not need to be a letter of diagnosis.

Unfortunately, we will not be able to issue carers tickets without seeing at least one of the above documentation. Please note, each disabled guest must provide at least one of the documentation above to receive a carer ticket.

Should guests require 2:1 care, please provide a letter from your GP to substantiate this and addition free carer ticket(s) may be provided.
Should you as a guest have any temporary accessibility requirements, or would like to discuss our park(s) accessibility please contact our team at / in advance of your visit so we may assist you. Please give us 48 hours to respond.

Can you book your tickets online?
Yes – book tickets online for the event! On the day of your visit please present you e-ticket and supporting documentation so we may issue the carer ticket.

Please note, each disabled guest must provide the documentation above to receive a carer ticket.

Spirit of the Orient 2019

The electric woods contain a variety of lighting effects, these include ‘moving head lights’, various flashing lights, projections, and some limited use of lasers and strobe lighting. Visitors with photosensitive epilepsy or other conditions which could be triggered by light should consider this information carefully before making their visit.

It goes without saying that the electric woods occur during the hours of darkness. Whilst there is always adequate lighting to navigate all paths, attractions and features that are open for the event the reduced lighting levels inevitably mean that in places changes in surface and terrain will be harder to identify – particularly for those with sight impairments.

Accessibility Guides

Please download our accessibility guide to help you plan and make the most of your visit to the Spirit of the Orient. These guides include details of disabled facilities and attractions.

For details on the Spirit of the Orient please download our electric woods Accessibility Guide.